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FAQ

Corporate Policy

  • Are you a retail store?
  • We do not have a physical retail store. We are an e-commerce wholesaler and retailer providing quality products at great prices.

    As such, please note the Naples office is an administrative office and is not open to the public.

  • What is your return policy? How do I return a partial or full order back?
  • Please see our Terms & Policies page.

    Please note the Naples office does not accept product returns. All product returns received there will be sent back to customer, at the customer’'s expense.

    If you need to send a partial or full order back, please go to our RMA page and follow the instructions there that will include the return shipping address.

  • Do you have a restock fee?
  • Please see our Terms & Policies page.

  • Do you ship worldwide?
  • Yes we do. However, we mostly ship to the US and Canada as the shipping cost for other countries is high.

  • Do you accept other currencies besides USD?
  • All amounts are charged in USD.

    International customers might be charged international transaction fees on their credit card or bank statement, for which they would be responsible.

    International dollar value is converted based on the day’s exchange rate. Fluctuations in the exchange rate between processing and posting can and will occur and can be up to 2% (either more or less). Overages due to this fluctuation will not be credited.

  • Do you charge sales taxes?
  • We are required by the State of Florida to charge sales taxes on all orders shipped to Florida. If you have a FL resale certificate, please give us a call at 305-393-8835.

    Non-Florida customers are responsible for the payment of any applicable sales taxes in their state. We do not collect sales/use taxes outside of Florida.

  • Do you have a list of retailers, or should I order samples online?
  • While we work with a variety of US and Canadian retail stores and designers, we remain first and foremost an online store. This allows us to offer unique products at great prices, up to 70% off the retail store prices.

    For our customers' convenience, we offer the possibility to order up to 5 different samples online at a very affordable price. 

  • Do you offer a warranty on the products you sell?
  • We do not offer any warranty on installed tiles.

    Please see our Terms & Policies page for more information.

  • How do you ship?
  • We only ship via courier (UPS/FedEx).

  • What if the tiles arrive damaged?
  • Please see our Terms & Policies page for damaged tiles.

  • Does my order require a signature upon delivery? And if so, how do I remove it?
  • We ship all orders $200 and above with a signature requirement. The standard courier service we use is UPS for most orders. If your order is being delivered with a signature requirement and you would like UPS to leave your package at your home, even when you're not there to sign, you can do this by either signing the card they would leave by your door or by signing up for UPS My Choice® online at www.ups.com/mychoice.

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    Metal tile-related information

  • What tools/materials do I need to install a metal tile backsplash?
  • Please see our Installation Page and our 9-min Video.

  • What should I do in case the ceramic backing gets detached from the stainless steel cap?
  • Get a quick setting epoxy to glue the detached ceramic backing to the tile.

  • Are the stainless steel and aluminum tiles waterproof/rustproof? Can I use them for an outdoor project?
  • While they are technically water-resistant (not waterproof) and rust-resistant (not rustproof), we do not recommend using them for outdoor projects that leave the tiles unprotected from the elements. However, depending on your location, an outdoor semi-covered kitchen could be acceptable.

    We do recommend using any of the metal tiles as kitchen backsplash and/or on bathroom walls.

  • Can the tiles be used around pools and on shower walls?
  • We do not recommend the tiles be used around pools or on shower walls. They could potentially be used as accents on section of the shower walls that are usually not fully wet (i.e. above or right underneath the shower head).

    However, copper tiles can be installed on shower walls, as long as you like the patina effect that will appear overtime.

  • Will the copper tiles oxidize?
  • The copper tiles will patina/oxidize if left exposed to the elements. The patina actually protects the copper tile from further corrosion, making it in essence waterproof. If you like the patina color on copper tiles, then copper tiles can be used on unprotected outdoor kitchens/showers. If, however, you do not appreciate the color, we recommend the use of natural carnauba wax which will prevent the copper tile from changing color. Carnauba wax can be found in car detailing stores.

  • Are the tiles frost proof?
  • While they are technically frost resistant (not frost proof), we do not recommend using any of the metal tiles for your outdoor non-covered projects.

  • Are the metal tiles fireproof?
  • They are not fireproof, but they can be installed as a fireplace surround.

    Just make sure the tiles that do have glass pieces are not installed too close to the fire.

  • Can all the tiles you sell be used around a fireplace?
  • Yes they can. Just make sure the tiles that do have glass pieces are not installed too close to the fire.

  • Can the tiles be installed on floors?
  • The EMT_AL07-SIL-CB and EMT_ALWF11-SIL-CB aluminum tiles can be installed on floors in dry areas.

    Because they can be slippery and could break under heavy weight since the stainless steel and copper tiles are metal caps on ceramic backings, we do not recommend them to be used on floors.

    However, the tiles can be used as a floor accent or liner application.

  • Where else could the tiles be used for?
  • The metal tiles could be used in any indoor space, and depending on your location, even in semi-covered outdoor areas. They could beautify a hallway, a bedroom, a gym, an office, a covered patio, etc. They can be used as a wall or floor accent or liner application on any dry wall, whether it is located in an office, a store, a bar or a residence. Their application is only limited by our imagination.

  • Do you sell any tile that does not require grout?
  • Yes we do. Please see below the tiles that do not require grout:

    > EMT_AL09-MIX-CB

    > EMT_AL09-SIL-CB

    > EMT_AL10-SIL-CB

    EMT_AL12-MIX-CB

    > EMT_ALC3D-MIX-CB

    > EMT_W1301-MIX-SM

  • Do you need to seal the tiles or the grout?
  • All metal tiles offered on this site do not need to be sealed.

    However, some people choose to seal the grout, as it is porous and can stain if not sealed.

  • What type of border edge tile do you sell? (edging strip, bullnose edge, pencil edge, etc.)
  • We now offer two types of border edge tile. 

    The pencil edge tile (also called chair rail, bullnose edge) is rounded and 19mm thick; it gives a more pronounced edging effect relative to the mosaic tile. Please click here to go to our pencil border edge tile.

    The flat border edge liner on the other hand provides a more subtle edge as it is only 10mm thick with a rectangular face similar to most of our tiles. Please click here to go to our flat border edge tile.

    You could also buy a schluter strip (also called edging strips, tile transition strips, L channels) at one of the big box hardware stores if neither of these two border liners work out for your project. 

    For more information on border edge tiles, check out the bottom of our Installation Page.

  • Do you sell any tile that could be used on rounded walls?
  • Yes, all the tiles can technically be used on rounded walls, but they might need to be installed vertically instead of horizontally.

    We recommend you order a sample to make sure the design would fit your rounded wall(s) appropriately.

  • What’s the size of a sample swatch?
  • The sample swatches are generally 1/6 to 1/4 of a full sheet, depending on how complex or unique the design of a particular model is. A couple of the models have sample swatches that are 1/9 to 1/8 of a full sheet.

    For our customers' convenience, we offer the possibility to order up to 5 different samples online at a very affordable price.

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    Tile Installation Tips

  • Tile Installation Tips
  • Make sure only non-sanded or epoxy grout is used to install the tiles.

    Remove the non-sanded or epoxy grout from the tiles while the grout is still wet with a soft sponge. 

    This is particularly important for the Roman pattern stainless steel and pewter accents tile. The non-sanded grout must be removed from all the structured parts (pewter accents) with a soft sponge BEFORE the non-sanded grout dries out.

    Avoid any and all abrasive products that might remove the finish from the tiles. See Tile Maintenance Tips below for more information.

    If some of the tiles have black marks, you should use acetone or an adhesive thinner/solvent to wipe the marks away. 

    For more tile installation information, please visit our Tile Installation page.

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    Tile Maintenance Tips

  • Maintenance Tips for Stainless Steel and Aluminum Tiles
  • Do not use any harsh or abrasive cleaning products or any abrasive sponges.

    The stainless steel tile is protected from corrosion by a thin layer of chromium oxide. It is therefore very important to never use any abrasive products, during or after the tile installation, that could damage this protective layer.

    Stainless steel and aluminum tiles are low maintenance items. We recommend using only soap and (warm) water or a mild detergent with a soft sponge to clean the tiles, with a dry wipe at the end.

    Alternatively a good quality non-abrasive stainless steel cleaner would be acceptable for the stainless steel tiles.

    Please note all non-abrasive stainless steel cleaners and mild detergents must be completely removed from the tile, and should not be left on the tile to dry.

    Please also keep in mind that 3D raised aluminum tiles are harder to clean since there are several different types of height/thickness.

  • Maintenance Tips for Copper Tiles
  • Copper tiles are low maintenance items. We recommend using only soap and (warm) water to clean the tiles with a soft sponge.

    Do not use any harsh or abrasive cleaning products or any abrasive sponges.

    The copper tiles will patina/oxidize if left exposed to the elements. The patina actually protects the copper tile from further corrosion, making it in essence waterproof. If you like the patina color on copper tiles, then copper tiles can be used on unprotected outdoor kitchens/showers. If, however, you do not appreciate the color, we recommend the use of natural carnauba wax which will prevent the copper tile from changing color. Carnauba wax can be found in car detailing stores.

    Do not use a copper polish or cleaner to clean the copper tiles as it might take the finish off. If the finish does get taken off for some reason we recommend you use shoe polish on the tiles.

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